fb009 believes that gaming should always be a source of entertainment — never stress, never hardship. We've built a full suite of responsible gaming tools to help every Filipino player stay in control of their experience.
At fb009, we take responsible gaming seriously — not just because it's required, but because we genuinely care about the wellbeing of every player on our platform. Whether you're spinning slots from Makati, playing bingo in Cebu, or enjoying live dealer games from Davao, fb009 wants your experience to stay enjoyable, affordable, and in your hands.
Gambling is a form of entertainment. Like any form of entertainment, it works best when it's done within your means and with a clear head. The moment it starts feeling like an obligation, a way to recover losses, or something you can't stop — that's when it's time to pause and use the tools we've made available to you.
⚠️ Important Reminder: Gambling is addictive. Know when to stop. If you or someone you know is struggling with gambling-related issues, please use fb009's self-exclusion tools or reach out to our 24/7 support team immediately.
fb009 strictly enforces the minimum age requirement of 21 years old for all players, in full compliance with Philippine gambling regulations. This is non-negotiable. Every new account goes through an age and identity verification process before any real-money play is permitted.
If we discover that a player is under 21 years of age, the account will be immediately suspended, all funds will be returned, and the case will be handled in accordance with applicable Philippine law. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.
Problem gambling doesn't always look the same for everyone. It can creep up gradually — what starts as casual entertainment can shift into something harder to manage. Here are some signs that gambling may be becoming a problem:
If any of these sound familiar, please don't wait. Use fb009's responsible gaming tools right away, or contact our support team. There is no shame in asking for help — it's the smartest move you can make.
Remember: fb009 is here for your entertainment. No game, no bonus, and no jackpot is worth your financial security or your mental health. Play for fun — and when it stops being fun, stop playing.
fb009 has integrated a comprehensive set of responsible gaming tools directly into the platform. These tools are available to every registered player at any time, free of charge, and take effect immediately upon request. You don't need to justify your decision to use them — they're there for you, no questions asked.
Our customer support team is trained to handle responsible gaming requests with sensitivity and urgency. Whether you're in Manila, Quezon City, or anywhere else in the Philippines, help is always just a message away — 24 hours a day, 7 days a week.
Every tool below is available to all fb009 players — free, immediate, and no questions asked
Set a daily, weekly, or monthly cap on how much you can deposit into your fb009 account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define the maximum amount you're comfortable losing in a given period. When your net losses reach the limit you've set, fb009 will automatically prevent further wagering until the period ends. A practical way to keep your budget in check.
Set a maximum session duration. When your time is up, fb009 will display a reminder and, if you choose, automatically log you out. It's easy to lose track of time when you're in the zone — this tool keeps you grounded.
Need a short break? A cool-off period temporarily suspends your fb009 account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets. Your account and balance are preserved.
For players who need a longer break, self-exclusion closes your fb009 account for a minimum of 6 months, up to a permanent ban. This takes effect immediately upon request. During self-exclusion, you will not receive any marketing communications from fb009.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. A gentle nudge to step back, assess, and decide whether to continue — on your terms.
Six ways fb009 puts player wellbeing at the heart of everything we do
Every fb009 account is verified before real-money play begins. No player under 21 years of age is permitted on the platform — ever. We use government-issued ID checks to enforce this without exception.
Request self-exclusion at any time and it takes effect immediately. No waiting period, no hoops to jump through. Your wellbeing comes before any business consideration at fb009.
Our support team is available around the clock and trained specifically to handle responsible gaming concerns with care, discretion, and urgency. Reach us anytime — day or night, weekday or holiday.
Your full transaction and gaming history is always accessible in your fb009 account dashboard. Knowing exactly how much you've spent is the first step toward staying in control.
When you activate a cool-off or self-exclusion, fb009 immediately removes you from all promotional mailing lists. You won't receive bonus offers, SMS promos, or push notifications during your break.
fb009 operates in alignment with PAGCOR's responsible gaming guidelines, ensuring that our practices meet the standards set for the Philippine online gaming industry. Your protection is backed by regulatory oversight.
Honest answers to these questions can help you gauge your relationship with gambling
If you answered yes to two or more of these questions, we strongly encourage you to use fb009's self-exclusion tool or contact our support team. You can also reach out to the National Council on Problem Gambling Philippines for professional guidance.
fb009 is built for Filipino players who want great entertainment with full control. Set your limits, play within your means, and enjoy the experience the way it was meant to be enjoyed.
⚠️ Gambling is addictive. Know when to stop. | 🔞 Must be 21 years or older to play.